I wanted to take the opportunity to express how happy I am with the customer service that I received, while purchasing my brand new Ford Escape. The salesman Lucas Collars was a pleasure to deal with, as well as John Broome. It's refreshing, and made my husband and my decision a lot easier dealing with great people. So, thank you for the great customer service that your business provides. I will make sure to tell my family, friends, and coworkers about Kocourek.
Sincerely,
Amber
Wausau
Kocourek Chevrolet
Keith Kocourek 1500 Morning Glory Lane
Wausau, WI 54401
Keith,
It was so nice to finally meet you in AI's office last week. My father always hadsuch nice things to say about you.
Thanks to AI, John and Ray we were able to make a good deal on a new FordF150 Lariat. Jerry & I picked it up yesterday and it's beautiful. The three guys were very professional yet extremely personable. They made us feel welcomeand at home.
We are happy to keep our business local whenever possible. We feel it'simportant to patronize local businesses.
In fall we are hoping to trade my Expedition in for a smaller SUV. We will definitely be visiting Kocourek Ford again.
Sincerely,
Jerry
Weston
Keith Kocourek
1501 Momiog Glory Lane Wausau, WI 54401 7/29/08
Mr. Kocourek,
In early July, my family and I came up from Texas to visit our parents. I had planned to get some neededservice work done to our 95 Maxima that we had just acquired 2 weeks earlier. The nearest Nissan dealership from where we live is 90-100 miles away. I did not want to drive up a very fuel thirsty Dodge SRT-IO crew cab pick-up. We would have been lucky to get 12 mpg (Averaged 22.6-29.2 in the Maximafor each tank of gas). As fate would have it, the newly acquired Nissan started displaying dismaying problems...
Problems:
1. Would not start right away. It seemed like the ignition was killing the engine.
2. AC not blowing as cold as it should, could barely keep up with Texas heat.
3. Accessory belt squeal when you started it up and getting worse.
4. Drive axle slop and getting worse.
5. Sluggish transmission shifting in and out of overdrive.
6. Oil needed changing.
7. Air bag light blinking.
8. Front-right window did not work.
9. Needed license plate bracket, front grill emblem, emergency brake boot & 2 bump strips.
I just wanted to let you know that Perry Burgard, Service Advisor, was a pleasure to work with. He was very knowledgeable and professional. He did an excellent job of getting my vehicle serviced quickly and accurately for the trip home. The first 6 items were taken care of and items 7 & 8 were diagnosed for future repairs. Since the car was running great, I went ahead and ordered some of the body parts it needed from your dealership, It
Perry was very short staffed when we brought our car in, so he did much of the work himself. As it turns out, he fixed the current problems and repaired a few things that had supposedly already been solved by one ofour local automotive repair shops in our area that the previous owner had tried to get fixed.
He represented your dealership very well, in my opinion. I was so impressed with the running condition of the vehicle that I decided to return the vehicle to like new condition and have had the body work done on the vehicle.
The car has 162,000 miles on it...it may not have been the best financial decision, but the car runs like a top and is a rust free Texas vehicle that looks like new now! I wish I would have had before and after pictures. .
I am eye balling the new2009 Maxima, maybe in a year, m..a..y..b..e....
Sincerely,
Mike
Texas
Mr. Keith Kocourek
1500 Morningglory Lane
Wausau, WI 54401
Dear Mr. Kocourek,
I am writing you to share with you what a great experience my husband and I just had at your Stewart Avenue location. We are a younger family and are expecting our second child within the next month, and we have grown out of our Ford Ranger; so we came to Kocourek looking to replace this truck.
Our sales person did a great job asking a lot of questions about our needs and did his best to pair us with the right vehicle. He was very thorough and really took the time to understand our wants and needs.
Another person we would really like to recognize through this experience is John Broome. John went out of his way to help us get in this vehicle.
Our experience dealing with your dealership was very easy for us and enjoyable -we were very pleased with every aspect of the service. Everyone was very helpful and really cared about our family and wanted to meet our needs. They were not there "just to make another sale". Because of our experience with John, you can count on us to share our positive experience with people we know to send business in your direction. He is a great asset to your sales team and your company.
Sincerely,
Tim
Wausau
Dear Doug,
Thank you very much for making my first car buying experience a pleasantry. It was very kind of you to get my car fixed free of charge, and I cannot express how grateful I am for that. It runs so much better now, and I have a huge smile every time I go driving! Once again, I appreciate the help very much.
Thanks,
Jason
Marshfield
Dear Mr. Kocourek,
I just had to let you know how pleased we were with the service done on our Nissan Murano, last Wednesday.
We recently moved back to Wisconsin from Cody, Wyoming. I was unsure as to where to take our car for service. I was glad to find a Nissan dealer in Wausau.
Your Imports Service Center was very impressive, from the cleanliness of the intake area to the professional atmosphere of the entire facility. Perry was very personable and extremely knowlegible of what needed to be done on our car. Even though there were some major items to be worked on, he arranged it so that we would have our car back the following day. He also set me up with a rental car. He is definetly an asset to your company.
I 'm looking forward to my return visit for our next oil change. I'm definetly going to tell my friends about the extraordinary service I received at your facility.
Thank You,
Jean
Merrill
Keith Kocourek
1815 W. Steward Ave
Wausau WI 54401
Dear Keith:
Just a note to say Thank you to John Broome for helping with my cancellation of my past warranties. It was a pleasure to do business with him and Kocourek Ford. He made me feel very confortable, because I was used to going to Rosemurgys. He certainly is a keeper.
Thanks for the great hospitality.
Judy
Mosinee
